Article 1: Conditions for Cancellation Charges and Refund Amounts

 1. Airport Transfers

  (1) To Kansai International Airport (KIX)
   ① Cancellations made more than 180 minutes before the scheduled departure time: 100% refund
   ② Cancellations made between 120 and 179 minutes prior: 70% refund
   ③ Cancellations made between 60 and 119 minutes prior: 40% refund
   ④ Cancellations made within 59 minutes of the scheduled departure time: No refund
   ⑤ No contact and delay of more than 10 minutes after the scheduled departure time: Treated as a cancellation with no refund

  (2) From Kansai International Airport (KIX)
   ① Cancellations made more than 180 minutes before the scheduled departure time: 90% refund
   ② Cancellations made between 120 and 179 minutes prior: 60% refund
   ③ Cancellations made between 60 and 119 minutes prior: 30% refund
   ④ Cancellations made within 59 minutes of the scheduled departure time: No refund
   ⑤ No contact and delay of more than 15 minutes after the scheduled departure time: Treated as a cancellation with no refund

  (3) To Osaka International Airport (ITM)
   ① Cancellations made more than 180 minutes before the scheduled departure time: 100% refund
   ② Cancellations made between 120 and 179 minutes prior: 70% refund
   ③ Cancellations made between 60 and 119 minutes prior: 40% refund
   ④ Cancellations made within 59 minutes of the scheduled departure time: No refund
   ⑤ No contact and delay of more than 10 minutes after the scheduled departure time: Treated as a cancellation with no refund

  (4) From Osaka International Airport (ITM)
   ① Cancellations made more than 180 minutes before the scheduled departure time: 90% refund
   ② Cancellations made between 120 and 179 minutes prior: 60% refund
   ③ Cancellations made between 60 and 119 minutes prior: 30% refund
   ④ Cancellations made within 59 minutes of the scheduled departure time: No refund
   ⑤ No contact and delay of more than 10 minutes after the scheduled departure time: Treated as a cancellation with no refund

  2. Private Charters (Not include Bus, limousine, Helicopter, Private Jet)
   ① Cancellations made more than 180 minutes before the scheduled departure time: 100% refund
   ② Cancellations made between 120 and 179 minutes prior: 50% refund
   ③ Cancellations made within 119 minutes of the scheduled departure time: No refund
   ④ No contact and delay of more than 10 minutes after the scheduled departure time: Treated as a cancellation with no refund

Article 2: Payment Method  for Cancellation Fees
 Cancellation fees will be deducted from any advance payment. If a refund is applicable, it will be processed through your credit card company.

Article 3: Cases Where Cancellation Charges Do Not Apply
 ① Cancellations made due to our company’s circumstances.
 ② If our vehicle arrives more than 30 minutes later than scheduled.

Article 4: Credit Card Processing Fees for Cancellations
If you cancel a reservation due to your own circumstances, credit card processing fees, as stipulated by your credit card company, will apply. Please contact your credit card company for details. If we cancel a reservation due to our circumstances, you won’t be responsible for any card processing fee

Article 5: Suspension of Service
 We reserve the right to suspend service if a customer repeatedly makes and cancels reservations.